Does it manage the complaint process?

No. It records the complaint. You respond and track the case in your own way.

Can people attach evidence?

Yes. They can attach a document or a photo as a PDF, PNG or JPEG file, which is saved with their complaint.

Are there legal requirements for complaint handling?

Some sectors have specific rules and deadlines. Check what applies to your activity.

Complaint form that captures facts, dates and desired outcome

A good complaint form turns frustration into facts you can act on. It asks for the person's contact details, the date, an order or case reference, what happened, the outcome they would like, and optional evidence such as a document or a photo.

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Who it is for

Shops, service providers, landlords and agencies
Associations and schools that receive formal complaints
Anyone who wants to respond to complaints in writing and in an organised way

When to use it

Link it from your contact page or your terms. Asking what outcome the person wants from the start clarifies what you are being asked to do, whether a refund, a correction or an apology.

What the form asks

Questions

Full name · requiredShort text
Email address · requiredEmail
Phone numberPhone
When did it happen? · requiredDate
Order, booking or case referenceShort text
What happened? · requiredLong text
What outcome would you like? · requiredLong text
Evidence (PDF, PNG or JPEG)File upload

Every question can be changed, removed or reordered before you publish.

The PDF your respondents receive

Each complaint is saved as a PDF with its date and every answer, and the evidence is attached to the response. It gives you a clear record to reply to and to keep if the matter goes further.

First page of the sample PDF made by the Complaint form template, filled with invented data — A sample of the PDF this template produces, filled with invented data. Your logo, colours and wording replace the sample ones.

Questions people ask

Does it manage the complaint process?: No. It records the complaint. You respond and track the case in your own way.
Can people attach evidence?: Yes. They can attach a document or a photo as a PDF, PNG or JPEG file, which is saved with their complaint.
Are there legal requirements for complaint handling?: Some sectors have specific rules and deadlines. Check what applies to your activity.

Start from this template

Create an account, adapt the questions and the document to your business, then share the link. Your respondents get their PDF the moment they finish.

Use this template