Is this a ticketing system?

No. It collects and records requests. You answer by email or in your usual tool, and there is no automatic ticket numbering or status tracking.

Can customers attach files?

Yes. They can attach a PDF, PNG or JPEG, up to the size limit shown in the form.

Can I change the list of topics?

Yes. Edit the topics and the urgency levels so they match your business.

Business & services

Support request form that collects what you need to help

Support slows down when the first message lacks the basics. This form asks for the person's name and email, an order or account reference, the topic, how urgent it is, a description of the problem, what they have already tried, and an optional screenshot or document.

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Who it is for

Small online shops and subscription businesses
Software and service teams without a full help desk
Freelancers who support clients after delivery

When to use it

Link it from your help page or your contact page in place of a plain email address. The topic and urgency questions let you sort the incoming requests, and the question about what has already been tried saves you from suggesting the same fixes again.

What the form asks

Questions

Your name · requiredShort text
Email address · requiredEmail
Order or account referenceShort text
What is it about? · requiredDropdown
How urgent is it? · requiredMultiple choice
Describe the problem · requiredLong text
What have you already tried?Long text
Screenshot or document (PDF, PNG or JPEG)File upload

Every question can be changed, removed or reordered before you publish.

The PDF your respondents receive

Each request becomes a PDF with every answer in order and the screenshot attached when it is a PNG or JPEG. You can forward it to a colleague or keep it with the customer's file.

First page of the sample PDF made by the Support request template, filled with invented data — A sample of the PDF this template produces, filled with invented data. Your logo, colours and wording replace the sample ones.

Questions people ask

Is this a ticketing system?: No. It collects and records requests. You answer by email or in your usual tool, and there is no automatic ticket numbering or status tracking.
Can customers attach files?: Yes. They can attach a PDF, PNG or JPEG, up to the size limit shown in the form.
Can I change the list of topics?: Yes. Edit the topics and the urgency levels so they match your business.

Start from this template

Create an account, adapt the questions and the document to your business, then share the link. Your respondents get their PDF the moment they finish.

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